SHOPPING WITH GELLIFIQUE™
- Certified products
- High customer retention rate
- Hypoallergenically formulated products (free from many of the skin sensitizing ingredients commonly found in gel-based products such as HEMA)
- Vegan & Cruelty-Free products
- Dermatologically tested products
- Ongoing Pro discount
- Wholesale discount
- Educator's discounts
- Affiliates Programme (Educators Only)
Q. Who can buy our products?
A. Gellifique LTD supplies its products to fully qualified nail technicians, nail technicians in training, nail schools, qualified educators, salon owners, suppliers and wholesale buyers specializing in professional product distribution.
Q. How do I create an account?
A. Please follow this link Register and fill out all the sections. Please pay attention when inputting your contact details in order to ensure a smooth delivery process. Don’t forget to tick all the boxes, including “terms and conditions”.
Q. How do I register as a professional?
A. To register as a professional please first create an account with us and then email over or upload a copy of your certificate which confirms your training or an equivalent document which demonstrates that you are a professional involved in the beauty industry i.e. own a salon or employ qualified nail technicians.
Q. How will I know when my account has been approved?
A. You will receive a confirmation email from us within 48 hours.
Q. How can I search for a specific product?
A. You can search for a product in a couple of ways, either using our search bar at the top of the page, view the full list of products on the main page or you can sort products by colour.
To search for colours by colour group please look for the coloured circles at the top of the page (mobile) or both the coloured circles and colour list on the left-hand side column on a laptop/computer.
Once you have clicked on a colour, that colour will remain in the search until you untick the colour box. You also can search using the various options of the left such as pigment, colour, consistency and viscosity.
ORDER TRACKING & DELIVERY
Q. Where is my order?
A. You can see the progress of your order with the tracking number available in your account once you have placed your order. Please allow 3- 5 working days for delivery. For more information please see the delivery section.
Q. I am experiencing issues with delivery how can you help?
A. All orders are passed to couriers of your selected delivery service; My Hermes, DPD or DHL. Occasionally delivery issues may arise which are outside of our control. These issues may be sickness or accident involving the courier, errors in the shipping agent’s systems or local operating hours. If we are contacted by our customers regarding a delivery issue we get in touch with the courier within a 24 hour period. Normally the shipping agent will need an additional 24-48 hours to investigate the issue and get back to us. If the package is lost we will issue a refund. However, if the package has been returned to us as a result of the courier not being able to deliver it i.e. “failure to deliver on three occasions” there is nothing we can do to stop that from happening. In the latter case, the customer will need to wait until the items are returned back to us and if another dispatch in requested cover the delivery charge. In any case please rest assured we strive to solve any issues with our customer’s best interest in mind.
Q. My order did not arrive?
A. Please check the status of your order with the provided tracking number. The courier will upload any updates it may have regarding your shipment. If you need further help from us please get in touch on email@example.com
Q. My order is damaged/item is broken
A. Please email a photo and video of the damaged item as we will need to keep these on file. If your items have arrived broken we will try our best to replace it free of charge (subject to availability) however, the shipping fee will need to be covered by the receiver.
All faulty items must be reported back to us within 14 days of purchase as described in the Return and Refund Policy. Items reported faulty after the Return and Refund Policy period has ended will be assessed on a case by case basis and the customer advised accordingly.
DISCOUNT SYSTEMS & WHOLESALE
Q. Which discounts do you offer?
A. Free UK shipping (see exclusions in the delivery section) on orders over £50, Free International delivery on orders €200 / $200 ((see exclusions in the delivery section))
£10 off on orders over £100
£20 off on orders over £150
£45 on orders over £200
Educator's Discount (please contact us to learn more)
Q. I am a school/training provider, what are the benefits of working with Gellifique?
A. An Educator's Discount of 33%. Participation in the exclusive Gellifique™ Affiliate Programme.
Q. How can I become a distributor?
A. If you love our products and wish to become a distributor for Gellifique™, please contact us at firstname.lastname@example.org
PRODUCT COMPOSITION & SAFETY
Q. Where can I find the ingredient list and application guides?
A. Both of the above elements can be found in the description section of each product. The ingredients are also listed on the label on the back of each product.
Q. Are your products VEGAN?
A. Yes, our products do not contain animal or animal-derived ingredients.
Q. Are your products HEMA free?
A. Majority of our products are HEMA free with a few exceptions. All HEMA free products are marked “HEMA free” in the description on our website.
Q. Are your products Cruelty-Free?
A. Yes, Gellifique finished products are not tested on animals and as part of the good manufacturing practice, we have a written declaration from our manufacturing plant that it has not commissioned any animal testing on finished products, their prototypes or any of the ingredients on its finished products or their prototypes.
Q. How are the Gellifique™ products tested?
A. Every product goes through vigorous testing by an independent laboratory that specialises in nail products. They test that all the ingredients that are listed in the product are correct and are also in the right quantities. This is how we form our SDS (safety data sheets).
Further tests are completed in the United Kingdom. Our none HEMA free products are manufactured in the EU (Norway).
Q. Are your products safe?
A. Yes, Gellifique™ invests heavily in obtaining all the correct certification for its products.
All raw materials present in our HEMA free line of products have been tested with SGS, which is a world-renowned testing facility.
Our products are shipped internationally and our shipping agents require all the paperwork on the safety of the products being transported. Furthermore, toxicological profiles of the ingredients in the formulation along with other assessments are completed here at a UK based laboratory.
Q. What is Gellifique™ Apex Gel?
A. Apex gel is a soak off builder gel in a bottle, formulated free of HEMA which is otherwise commonly present in this type of product. This gel can be used to create short, sculpted nail extensions of up to 1.5cm in length when used with our rubber base coat. Apex gel gives a strong yet flexible nail enhancement that wears well and is removed by filing away bulk and then soaking.
Q. What is the difference between Apex gel and Apex gel 2in1?
A. Apex gel 2in1 is a natural nail enhancer. This product comes in a variety of shades and is for the natural nail only. It acts as a nail strengthener and can be infilled like our Apex gel but is too soft to build an extension. You can, however, build with this product depending on the level of strength you need and we recommend also using this product with a base coat for ultimate adhesion and optimum results.
Q. What products are best suited for weak bendy nails?
A. Any of the Gellifique™ "structure" products such as builder gel or acrylic gel would be suitable.Alternatively, a client that is looking for a non-hard overlay product would benefit from a strengthening product such as Gellifique™ Ultra Seal which can be layered over your cured colour and before your topcoat, which limits the flex in the natural. Simply using a Rubber Base is also a great option for adding strength to the natural nail and our range of Rubber Bases is hypoallergenic (formulated without a CPL classification) which is also a bonus.
Q. What is the difference between Microcrystal Top Coat and Armour Top Coat?
A. Both top coats are super shiny, tack-free and are scratch-resistant, however, the Gellifique™ Armour Top Coat as the name suggests is that bit stronger giving your clients more protection to chipping if they are more "hands-on". Both contain a formulation technology which gives both top coats superior strength and resilience.
Q. What do I do if I or my client get a reaction?
Please download, fill out and email back to us the form below
Q. Why am I getting a heat spike?
A. A heat spike or an exothermic reaction occurs during the curing process of all gel-based and acrylic based products. This is caused by a chemical reaction as the molecules begin to shrink and harden giving off heat as they rush around on the surface of the nail plate. This heat spike occurs when there is either a large amount of product on the nail i.e. when building a nail enhancement or if a product has a high percentage of acrylates within it. We always recommend applying product either in stages and thinner layers as well as using the low heat mode when working with soak off and hard builder gel. Acrylic Gel has no know exothermic reaction.
Q. What can I do to prevent getting a heat spike?
A. For sensitive clients please use a low heat setting on a UV/LED lamp.
Q. Where can you find the step by step guides?
A. You can find all our step by step guides below each of our products on the website. We also have a dedicated link to all of our product application material on the left-hand side menu.
Q. What is the curing time for your products?
A. All our products are tested to cure in 30 seconds in a minimum 48w lamp however we recommend 60second cure as not all lamps are equal and also depends on how thickly the products have been applied. 60 seconds will give you peace of mind that the product has had a thorough cure. If you are using a lamp that you have purchased elsewhere, make sure you check with the manufacturer the quality of the bulbs and the bulb life. Some lamps that are cheaper may need to be changed yearly to keep the strength of the UV light that is needed to give a proper cure.
Q. Can I use your gels with other brand's products?
A. We recommend using the complete Gellifique ™ system as all of the products have been calibrated to perform well together. If other products were to be used we would be unable to predict or comment on the chemical compatibility.
Q. Do you manufacture branded UV/LED lamps?
A. No, we do not manufacture branded accessories at the moment as our R&D focus is on UV/LED gel. Our products can be cured with a responsibly purchased and maintained in good condition 48W UV/LED lamp.
Q. How do I know if your product will cure with my UV/LED lamp?
A. During the manufacturing process, all of our products are tested using the lowest possible emissions of UV/LED light. However, due to the fact that our gel polishes are very pigmented and thicker in texture, we recommend using a UV/LED lamp of at least 48W to ensure that the gel cures quickly and without sliding, bubbling etc, Therefore, it is our recommendation to purchase your lamp from a reliable supplier and to maintain it in top condition i.e. by replacing bulbs when necessary, etc
Q. How long have you been trading?
A. We have been trading for 5 years so far.
Q. Where are your products made?
A. We work with many international manufacturers. Our products are made in EU and China.
SUPPORT & SOCIAL MEDIA
Q. Do you have a Facebook Group?
Q.Do you have an Instagram account?
Q. Do you have a Newsletter?
A. Yes, you can sign up to our newsletter by ticking this option in your account during registration.