DELIVERY FAQ

Most of our customers receive their orders within 5 working days or sooner. However, we encourage our International customers to allow 3-7 working days.

  • We deliver with UPS and DHL. Both of these couriers offer fast and reliable delivery worldwide, providing peace of mind to our customers.
  • 3-5 working days delivery
  • No issues at customs

UK DELIVERY

Delivery for UK Customers: 3-5 working days (Free delivery to UK Mainland customers on orders over £50). Free delivery with UPS is not available to UK customers based in remote locations and islands (we still offer free delivery by Royal Mail or MyHermes service only; please expect a longer delivery time of up to 7 working days).

INTERNATIONAL DELIVERY

Delivery for EU/International Customers: 5-7 working days (Free delivery on orders over €200 / $200) 

HOW MUCH IS SHIPPING TO MY COUNTRY

To calculate postage for your country simply register on our website so we know where you are based, select items from the store and place them into the basket. Go to the checkout to view your shipping cost. 

A quick guide (when free shipping does not apply):

  • Belgium, Ireland, Netherlands - £12.00
  • France,  Germany - £12.60
  • Austria, Cyprus, Denmark, Finland, Greece, Italy, Spain, Sweden - £16.50
  • Switzerland - £18.60
  • USA - £18.60

Please note the actual prices may vary due to constantly changing prices with shipping companies.

REFUNDS & RETURNS

As a retailer, it is our goal to maintain high customer satisfaction and customer retention levels as we strive to ensure that our products always match their appearance and properties as outlined on our website.

Please always read the product description carefully prior to purchasing.

From time to time you may wish to return your items and we are happy to assist you in this process providing you follow the “GellifiQue® LTD guidelines for Refunds & Returns”.

PLEASE NOTE: Upon receipt all products are weighted and thoroughly inspected. If the product is established to be returned not in its pre-sale condition it will be disposed off and no refund will be made.

  • All items are subjected to a refund within 14 days of purchase. To ensure the refund is made returned items must reach our office in pre-sale condition, this includes unused and packaging intact, internal and external parts not damaged (this includes scrapes and chips).   

  • The shipping fee for goods being returned is covered by the customer.
  • Once we receive your items they will be inspected to ensure they are in their pre-sale conditions. Once we have received and inspected the goods a refund will be made in 24 hours back to your original payment method.
  • In case of quality issues, product damage or inadequate appearance contact us at info@gellifique.com informing us of the issue and include a video or photographic evidence to support your inquiry. You will be offered either a refund or replacement item with your next order. 

Please note that when handling a complaint with regards to product quality we may ask you to post the items back to us in order to send these items back to our lab for testing etc. 

Please return your items to: GellifiQue® LTD, 41 Deantown Avenue, Musselburgh, Edinburgh, United Kingdom, EH21 8NS

**Whatever the problem is please speak to us as we are always glad to assist you. However, please keep an open mind to external factors which are outside of our control such as the door to door experience during the delivery process. 

**We work only with reliable international shipping agents and ensure the goods are packaged well and secure.